Refund Policy for
POTC-360°
At www.potc360.com, we understand that enrolling in an online course is an investment in your future. We value your trust in our platform and are committed to providing a seamless learning experience. To ensure your satisfaction, we have formulated a transparent and customer-centric refund policy that aligns with our mission of empowering learners across India.
Our Refund Policy:
Eligibility for Refund:
We believe in empowering you with the right knowledge and skills. If, for any reason, you find that the course you purchased does not meet your expectations, you are eligible for a refund within 15 days from the date of purchase. This gives you ample time to explore the course content and assess its suitability for your learning journey.
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Valid Reasons for Refund:
We understand that circumstances can change, and your decision to seek a refund is respected. You can request a refund if:The course content does not match the description provided on our website.
Technical issues hinder your ability to access the course material.
You experience challenges in navigating our platform, impacting your learning experience.
Simple Refund Process:
We've designed the refund process to be hassle-free, ensuring a seamless experience for you:
Reach out to our dedicated customer support team via email at refunds@potc360.com within 15 days of purchase.
Provide your order details and a brief explanation of why you're requesting a refund.
Our team will review your request promptly and initiate the refund process if it meets our eligibility criteria.
Refund Amount:
We believe in fair practices, and the refund amount will be calculated based on the number of modules or lessons you have completed at the time of your refund request. This approach ensures that you're only charged for the content you've accessed.
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Refund Method:
Once your refund request is approved, we will process the refund using the same payment method you used for the purchase. Please allow up to 10 business days for the refund to reflect in your account.
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Non-Refundable Scenarios:
While we strive to accommodate your needs, there are certain scenarios where refunds will not be granted:If you have completed a significant portion of the course before requesting a refund.
If you have violated our terms of use or engaged in improper conduct within the course.
Continued Learning Opportunities:
Our commitment to your growth extends beyond a single course. If you're unsatisfied with a particular course, we encourage you to explore other offerings on our platform. Our diverse range of courses caters to various learning needs, and we're confident you'll find a course that aligns with your goals.
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At www.potc360.com, we believe that learning should be enriching and rewarding. Our refund policy is a testament to our dedication to your success. We want you to embark on your learning journey with confidence, knowing that your investment is protected by our customer-centric refund policy. If you have any questions or require assistance, our friendly support team is here to help you every step of the way. Your growth matters to us, and we're excited to be a part of your educational journey.
Remember, your success story begins here.
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Warm regards,
Customer Experience Team